Privacy Policy
Last updated: 10 August 2026
Our approach to privacy
This is Flow Pty Ltd respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles.
This Privacy Policy explains how we handle personal information in connection with our website and our business activities.
Our website
You can browse most areas of our website without providing personal information.
We may collect personal information that you voluntarily provide to us through our website, including when you submit an enquiry or contact form. This may include your name, email address, company and any information you choose to provide as part of your enquiry.
Our website may also use standard cookies or analytics technologies that collect limited technical information about website usage, such as browser or device information, pages visited and general interaction with the website. This information may be used to operate, understand and improve the performance of our website.
Where third-party analytics or website technologies are used, information may also be processed in accordance with the privacy policies of those service providers.
You can control or disable cookies through your browser settings.
Personal information we may collect
In addition to information provided through our website, This is Flow may receive personal information in the ordinary course of conducting our business.
This may include information such as your:
name;
business contact details;
company or organisation;
job title; and
other information you provide when communicating or engaging with us.
We may collect this information where you interact with us as a client, prospective client, supplier, business partner or other professional contact.
We generally receive this information directly from you or through the organisation you represent.
How we use personal information
Where we receive personal information, we may use it to:
communicate with you;
provide our services;
manage client, supplier and business relationships;
administer contracts and commercial arrangements;
respond to enquiries;
operate and improve our business;
maintain the security of our systems and business;
comply with legal and regulatory requirements; and
otherwise as permitted or required by law.
Disclosure of personal information
We may disclose personal information where reasonably necessary to operate our business, including to our employees, contractors, professional advisers and technology or other service providers.
We may also disclose information where required or authorised by law or with your consent.
We do not sell personal information.
Security
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.
Access and correction
You may contact us to request access to personal information we hold about you or to request that information be corrected.
We will respond to requests in accordance with our obligations under applicable privacy laws.
Privacy concerns and complaints
If you have a question or concern about how we handle personal information, please contact us using the details below.
We will review your enquiry or complaint and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The current version will be published on our website.
Contact us
This is Flow Pty Ltd
Level 17, 15 Blue Street
North Sydney NSW 2060
Australia
Email: hello@thisisflow.com.au